Question 1

My child is locked in the car — what should I do?

Accepted Answer

Call us immediately at (844) 715-0800 and say a child is inside; those calls are prioritized. If the child is in distress, in extreme heat, or unresponsive, call 911 first — emergency crews are right to break a window, and glass is trivially replaceable. Stay at the vehicle, keep the child calm and in view, and have someone flag the technician in when they arrive.

Question 2

Can you open my car without damaging it?

Accepted Answer

Yes — non-destructive entry is the entire discipline. Technicians use model-specific techniques, protective guards, and tools designed for each vehicle's clearances, and the standard is that seals, paint, glass, and linkages are left exactly as found. In rare edge cases where a vehicle's condition makes clean entry doubtful, the technician explains the options before touching anything, not after.

Question 3

The keys are locked in the trunk. Is that harder?

Accepted Answer

Sometimes. On many vehicles the trunk is reachable once the cabin is open — through a release or folding seats. Vehicles with isolated, deadlocked cargo areas are a different problem class, often solved by generating a working key instead. Tell the dispatcher the keys are in the trunk and the model you drive; that single detail changes what equipment rides along.

Question 4

How do you know the car is actually mine?

Accepted Answer

We verify before we hand it over. The technician matches your photo ID against the vehicle's registration, title, or insurance card. If those documents are locked inside — very common — verification is completed as soon as the door is open, before the keys are released. If the vehicle belongs to your employer or a family member, mention it when you call and dispatch will explain what works.

Question 5

My car locked itself with the engine running. Why?

Accepted Answer

Many vehicles auto-lock when they sense the fob outside the cabin, when a door closes on certain models, or after a timer — and a fob with a weakening battery can be misread as absent, so the car locks believing no key is nearby. It is a common call and a straightforward opening; mention that the engine is running so the call is sequenced appropriately.

Question 6

Should I try a coat hanger or wedge kit while I wait?

Accepted Answer

We would genuinely rather you didn't. Improvised tools regularly bend lock rods, tear weather seals, chip paint, and scratch glass — damage that costs far more to put right than the lockout itself, and much of it invisible until the first rainstorm or highway drive. A locked car with no new damage is a quick professional job. Leave it that way.

Question 7

Do you handle all vehicles — trucks, motorcycles, RVs?

Accepted Answer

Passenger cars, pickups, SUVs, vans, and most commercial vehicles are routine. Motorcycles, RVs, and heavy trucks vary by model, and some fleet vehicles carry aftermarket locks that change the approach. Tell the dispatcher exactly what you are locked out of; if a specific vehicle falls outside a technician's tooling, you will hear it on the phone, not at the curb.

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